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9 Juin 2021

Europe Technical Customer Support on 3DEXPERIENCE Platform H/F

benjamin@adsvark.media N'importe où

Description de l'emploi

Présentation de l’entreprise

Rejoignez Dassault Systèmes, La 3DEXPERIENCE Company
Tout est possible… grâce aux univers virtuels 3DEXPERIENCE !
Avec plus de 210 000 clients dans 12 secteurs industriels, du high-tech aux sciences de la vie, de la mode aux transports, Dassault Systèmes accompagne les entreprises et les créateurs à travers le monde pour imaginer les innovations durables d’aujourd’hui et de demain.
Rejoignez une entreprise leader et prospère de 15 000 talents.

Description de la mission

Imagine new Horizons…


You will be part of the « R&D Customer Support » organization whose mission consists in serving, taking care and satisfying our Users, Customers & Partners thanks to Superior Technical Expertise.

Within the « Europe Technical Customer Support » Team, you will be responsible for the analysis and the resolution of issues/technical questions coming from our customers/partners/own employees on ENOVIA products with a focus on Europe geography.

What your role will be?
You will have the responsibility to :

  • Provide assistance on ENOVIA V6 / 3DEXP products including methodology, customization, installation, DB and Performances, Capacity and Scalability management.

  • Advocate customer requests but also R&D product strategy.

  • Lead the knowledge on DS Brands products in all Europe Technical Support.

  • Coordinate communications between yourself, development and the customers.

  • Coordinate efforts with R&D and other DS teams to meet customer’s targets.

  • Build and enhance reliable relationships with DS customers and partners.

Your key success factors


Degree in Computer science or equivalent plus a minimum of one year related customer-facing experience preferred.

Profil recherché

Knowledge in the following areas:

  • Strong knowledge of ENOVIA V6 products (especially VPM V6, 3DLIVE, 3DIndex and customization).

  • Operating Systems : UNIX, Windows and Linux.

  • Database : Oracle, DB2 administration and tuning to optimize performances.

  • Knowledge of CATIA V6/3DEXEP administration is mandatory.

  • Knowledge on network architecture and optimization. Skills on network application monitoring like Fiddler, Wireshark.

  • Knowledge in development would be appreciated

Successfull experience on:
On Customer Site support
Deployment and Migration

Softskills:
Good communication capabilities
Reporting, Consulting and Dashboarding
Fluent in English

Experiences

1

Niveau de qualification

Bac +5

 

Autres champs

Référence : 508565_1571214752

Type de contrat : CDI

Ville : Vélizy-Villacoublay

Secteur : Ingénierie / Développement

Rémunération :  40,000 – 60,000

Gratification :  

Comment faire une demande

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